From our store to your doorstep.

Scope of This Shipping Policy

This Policy applies to products purchased directly through the Brand Mint Fashion website and delivered through courier, postal, logistics or other authorised delivery-service providers.

It covers order processing, dispatch, estimated delivery, tracking, delivery attempts, failed delivery, lost shipments and other delivery-related matters.

Shipping Availability and Service Areas

Delivery availability depends on whether an available courier or logistics provider services the destination entered during checkout.

Some postal codes, remote locations or restricted areas may not be serviceable at all times.

We may decline or cancel an order if the delivery destination cannot reasonably be serviced. Where a prepaid order is cancelled for this reason, the applicable amount will be refunded.

Order Processing Time

Orders are generally prepared for dispatch within 1 to 3 business days after successful order confirmation and, where applicable, payment confirmation.

Processing time refers to the period before the shipment is handed over to a courier. It is separate from the courier's transit and delivery time.

Processing may take longer where an order requires additional verification, where there is a public holiday, unusually high order volume, operational disruption or another circumstance affecting fulfilment.

Estimated Delivery Timeline

Standard orders are generally expected to arrive within approximately 3 to 10 business days after dispatch, depending on the destination and courier network.

Remote areas, locations with limited courier connectivity and destinations affected by local operational conditions may take longer.

Delivery estimates are not guaranteed delivery dates unless a delivery commitment is expressly stated as guaranteed.

Shipping and Delivery Charges

Any applicable shipping or delivery charge will be displayed during the purchasing process before the order is completed.

Shipping charges may depend on the order, destination, delivery method, promotion or other applicable conditions.

Where free shipping is offered, the offer may be subject to the conditions displayed with the relevant promotion.

Any return-shipping cost is governed separately by our Return Policy and the reason for return.

Order and Shipment Tracking

Once tracking information becomes available for a dispatched order, customers may use the order-tracking functionality provided through our website.

Tracking events are generally supplied by the courier or logistics provider and may not update instantly after every physical movement of a package.

Correct Shipping Address

Customers are responsible for providing a complete and accurate shipping address, postal code and reachable contact number when placing an order.

Address changes requested after an order has entered processing or been dispatched may not be possible.

If you identify an address error before dispatch, contact us as soon as possible. We will attempt to assist where operationally possible, but an address change cannot be guaranteed after order processing has started.

Delivery Attempts

Courier providers may attempt delivery using their own operational process and may contact the recipient using the telephone number associated with the order.

Customers should ensure that somebody is available at the delivery location where required and should respond to legitimate courier communication relating to the shipment.

The number and timing of delivery attempts may vary between courier providers and destinations.

Return to Origin (RTO)

A shipment may be returned to us by the courier if delivery cannot be completed.

When a shipment is returned to origin, we may contact the customer to determine the appropriate next step. Any refund, re-shipment or applicable shipping charge will depend on the circumstances and applicable law.

Delivery Delays

Although we aim to facilitate delivery within the estimated period, delays may occasionally occur.

If an order has materially exceeded its expected delivery period, please contact us so that we can review the shipment with the courier.

Lost or Missing Shipments

If tracking indicates an unusual delay or the package appears to be lost in transit, contact our support team with the relevant order information.

We may raise an investigation with the courier or logistics provider before determining whether the shipment is lost.

Where a prepaid shipment is confirmed as lost and the order cannot reasonably be fulfilled through replacement, an applicable refund will be processed.

Products Damaged During Delivery

If a delivered product appears materially damaged because of transit or handling, please contact us as soon as reasonably possible after discovering the issue.

We may request reasonable photographs of the product, outer packaging, shipping label or other information necessary to investigate the issue.

Where the claim is accepted, an appropriate return, replacement, refund or other remedy will be provided in accordance with our applicable policies and consumer law.

Split and Partial Shipments

An order containing multiple products may occasionally be divided into more than one shipment for operational or logistics reasons.

Different packages from the same order may therefore arrive on different dates or carry different tracking information.

A partial delivery does not necessarily mean that another item from the same order is missing. Please review the available order and tracking information before contacting support.

Refused or Unaccepted Delivery

If a customer intentionally refuses delivery without a product defect, fulfilment error or another legally protected reason, the shipment may be returned to origin.

The applicable resolution will depend on whether the order was prepaid or Cash on Delivery, whether the package has returned to us, and any shipping or transaction costs legitimately applicable under law.

Where you wish to cancel an order, use the cancellation process rather than refusing delivery whenever cancellation remains available.

Delivery Confirmation and Receipt

A courier may record delivery through an electronic status update, recipient confirmation, OTP, signature, photograph or another delivery-verification method used by the courier.

If tracking shows an order as delivered but you reasonably believe that you have not received it, please first check with household members, reception, security staff or other persons authorised to receive deliveries at the address.

If the package still cannot be located, contact us promptly so that a courier investigation may be requested where appropriate.

Cancellation Before Dispatch

An eligible cancellation request may be made before an order is dispatched, subject to our Refund & Cancellation Policy.

Once the shipment has been handed to a courier, cancellation may no longer be operationally possible. Where applicable, an eligible return process may be used after delivery.

Returns After Delivery

Product returns after successful delivery are governed by our Return Policy.

Eligible voluntary fashion returns may be requested within the stated return period, subject to product condition and other applicable requirements.

Wrong, damaged, defective or materially misdescribed goods are addressed separately in accordance with our Return Policy and applicable consumer law.

Applicable Consumer Rights

This Shipping Policy is intended to describe our ordinary delivery process. It does not remove or reduce any mandatory remedy available under applicable Indian consumer-protection law.

Where applicable law requires goods to be taken back, replaced or refunded because they were delivered late from the stated delivery schedule, defective, deficient, spurious, incorrect or not of the characteristics or features represented, the applicable legal requirement will prevail.

Shipping Support

For an order that is delayed, incorrectly routed, marked delivered but not received, damaged during transit or otherwise requires assistance, contact us through the official business details below.