Changed your mind? We keep it clear.
This Return Policy explains when a product purchased from Brand Mint Fashion may be returned, the condition in which an eligible product should be sent back, how return requests are reviewed and what happens after a return is received.
The store is operated by Brand Mint Private Limited. Please read this Policy together with our Refund & Cancellation Policy, Shipping Policy and Terms & Conditions.
Before you send anything back.
Use this quick guide first. The detailed sections below contain the complete conditions applicable to each return.
7-Day Window
Eligible voluntary return requests should be submitted within 7 calendar days from the recorded delivery date.
Unused Condition
For a voluntary return, products should remain unused, unwashed, unaltered and substantially in their original condition.
Wrong or Defective
Wrong, damaged, defective or materially misdescribed products are handled separately from ordinary change-of-mind returns.
Return First
Where a physical return is required, refund or replacement processing may begin after the returned item is received and reasonably verified.
Store conditions, without removing consumer protection.
This Return Policy is intended to operate in accordance with applicable Indian consumer-protection and e-commerce laws, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, as applicable and amended from time to time.
A voluntary store-policy restriction does not override a mandatory remedy available to a consumer under applicable law for defective, deficient, spurious, incorrect or materially misdescribed goods.
Scope of This Return Policy
This Policy applies to eligible products purchased directly through the Brand Mint Fashion website operated by Brand Mint Private Limited.
The Policy covers fashion products sold through our online store, including categories such as sarees, kurta sets, cord sets, short kurtis and T-shirts.
If a purchase was made through an independent marketplace or another third-party platform, the return process may additionally be governed by that platform's applicable procedures.
7-Day Voluntary Return Window
For an otherwise eligible fashion product, a voluntary return request may be submitted within 7 calendar days from the date on which the product is recorded as delivered.
The request should be made within this period even if the physical return or courier pickup takes place afterwards.
If an eligible order is delivered on 10 September, the voluntary return request should be raised no later than 17 September.
The 7-day period relates to voluntary store returns. It does not reduce any mandatory remedy that may otherwise apply under law to defective, deficient, wrong, spurious or materially misdescribed goods.
Products Eligible for Return
Subject to the other conditions in this Policy, a return may be accepted in circumstances including the following.
An unused eligible fashion product is returned within the voluntary 7-day return period.
The product received is different from the product confirmed in the customer's order.
The wrong size, colour or variation was supplied by us compared with the confirmed order.
The item was delivered with a material defect or customer-independent damage.
The product is materially different from the characteristics or features represented or agreed at the time of purchase.
A return is otherwise required under applicable consumer-protection law.
Condition Required for a Voluntary Return
A product returned because of fit, preference, change of mind or another voluntary reason should remain in substantially the same condition in which it was delivered.
The product should not show signs of actual use beyond reasonable inspection or fitting.
The garment should not have been washed, dry-cleaned or otherwise cleaned.
The product should not be stitched, tailored, shortened, cut or modified.
Original brand and product tags should remain attached where they were supplied.
All pieces, accessories and components originally supplied should be included.
Original packaging should be retained where reasonably possible.
Size and Fit Returns
Where a garment is otherwise eligible under this Policy, a return request may be submitted within the 7-day voluntary return period if the selected size or fit is unsuitable.
The garment should only have been reasonably tried for fit and must otherwise meet the unused, unwashed, unaltered and complete-product conditions.
Customers are encouraged to review the available size information before ordering because sizing and fit may vary between styles, cuts and products.
Incorrect Product or Variation
If we deliver a product that is materially different from the item or variation confirmed in your order, please notify us as soon as reasonably possible.
Examples include the wrong product, wrong ordered size, wrong colour or another incorrect variation supplied because of a fulfilment error.
Where the claim is accepted, we may arrange an appropriate replacement, return or refund depending on availability and the customer's applicable rights.
Where the wrong item was supplied because of our fulfilment error, reasonable return or pickup cost will be borne by us.
Damaged or Defective Products
If a product arrives damaged or contains a material defect, contact us as soon as reasonably possible after discovering the issue.
We may request photographs, package information or other reasonable evidence necessary to understand the condition of the product.
Where the claim is accepted, an appropriate remedy may include return, replacement, refund or another legally available resolution.
An unboxing video is not a mandatory condition for a legitimate defect, damage or wrong-product claim. Reasonable alternative evidence may be considered.
Colour, Print and Appearance Differences
We endeavour to display product images and colours as accurately as reasonably possible.
The colour visible on your screen may nevertheless vary slightly because of device display settings, brightness, photography, lighting and screen technology.
Printed, embroidered or patterned garments may also show reasonable variation in print placement, embroidery positioning or pattern alignment due to manufacturing and cutting processes.
A minor non-material visual difference that is inherent to photography, screen rendering or normal production variation will not automatically mean the product is defective. Material differences from the advertised or agreed characteristics will be handled according to applicable law and this Policy.
Kurta Sets, Cord Sets and Multi-Piece Products
Where a product is sold as a complete set, all parts supplied as part of that set should normally be returned together.
For example, where a kurta set or cord set contains multiple pieces, a voluntary return should include the complete set rather than only one component.
Missing pieces, accessories or components may prevent a voluntary return from being accepted where the absence is attributable to the customer.
When a Voluntary Return May Be Declined
A voluntary change-of-mind, preference or fit-related return may be declined where the customer's use or handling has materially affected the product.
Used or Worn
Items materially worn beyond reasonable inspection or fitting.
Washed
Garments that have been washed, cleaned or dry-cleaned after delivery.
Altered
Products that have been tailored, cut, stitched or otherwise modified.
Customer Damage
Products stained, torn, marked or otherwise damaged after delivery by the customer.
Missing Parts
Sets returned without material components or accessories originally supplied.
Outside Return Period
Ordinary voluntary return requests raised after the stated 7-day window.
These restrictions relate to voluntary returns and do not eliminate a mandatory remedy for defective, deficient, spurious, incorrect or materially misdescribed goods where applicable law requires a remedy.
How to Request a Return
Contact Support
Send your request to info@brandmintfashion.in or use the official contact information provided on this website.
Provide Order Number
Include the order number and sufficient customer information to identify the relevant purchase.
Identify the Product
State which product you wish to return and briefly explain the return reason.
Provide Evidence if Necessary
For a damage, defect or incorrect-product claim, reasonable photographs or details may be requested.
Follow Return Instructions
Use the return pickup or shipping instructions supplied by our support team.
Please obtain return instructions before sending a product to any company address. The registered office address may not necessarily be the operational return-processing location.
Return Pickup and Shipping Costs
Where we arrange a reverse pickup, collection availability may depend on courier-service coverage at the relevant location.
If reverse pickup is unavailable, the customer may be asked to ship the eligible item using the return instructions provided by support.
Inspection of Returned Products
Returned products may be inspected after receipt to verify the product identity, reason for return, condition, supplied components and other information reasonably necessary to process the request.
For a voluntary return, we may verify whether the product remains unused, unwashed, unaltered and complete.
Inspection will not be used to unfairly deny a consumer remedy that is mandatory under applicable law.
Replacement and Exchange
Depending on the reason for return and available stock, we may provide a replacement or exchange instead of a refund where appropriate.
A size or variation exchange may be offered where the requested replacement is available and the original item satisfies the applicable return conditions.
If an agreed replacement product or variation is unavailable, an alternative legally appropriate resolution, including refund where applicable, may be provided.
Refunds Following an Accepted Return
Where an eligible return results in an approved refund, refund processing will follow our Refund & Cancellation Policy.
For prepaid purchases, an approved refund is generally initiated back to the original payment method where operationally possible.
For Cash on Delivery orders, verified bank-account or UPI information may be requested because the original cash payment cannot normally be reversed electronically.
Read Refund & Cancellation Policy ↗If a Voluntary Return Is Not Accepted
Where a voluntary return fails the stated return conditions, we may decline the voluntary return after reasonable review.
Examples may include a garment that has been used, washed, altered or materially damaged by the customer, or an ordinary change-of-mind return raised after the voluntary return period.
Where appropriate, we may communicate the reason why the request did not satisfy the voluntary-return requirements.
This does not affect a separate mandatory remedy available under applicable law.
Late Delivery and Other Delivery Issues
Where an order has not arrived as expected, please first review the available order-tracking information or contact our support team.
If applicable law requires goods to be taken back or consideration refunded because delivery occurred later than the stated schedule, the legally required remedy will be provided, subject to any applicable legal exception such as qualifying force-majeure circumstances.
Track Your Order ↗Your Statutory Consumer Rights
Brand Mint Fashion intends this Policy to provide a clear voluntary return process without taking away rights granted to consumers by applicable law.
Where a product is defective, deficient, spurious, incorrect, materially different from the advertised or agreed characteristics, or another statutory return or refund obligation applies, applicable consumer-protection law will prevail over a conflicting voluntary-return restriction.
Your legal remedy does not disappear because a voluntary return condition is not satisfied.
Where a mandatory consumer right applies, the relevant legal requirement will govern to the extent that it conflicts with this Policy.
Return Support and Contact Information
To request an eligible return or obtain assistance with an existing request, contact us using the official business details below.
Brand Mint Fashion
Women's fashion operated by Brand Mint Private Limited.
When contacting us about a return, include your order number and sufficient information to identify the product and purchase. This helps us review the request accurately.
Start with your order details. We'll take it from there.
For return-related assistance, contact our official support channels or review your order information through your account.