Clear policies for changes of plan.

Scope of This Policy

This Policy applies to eligible products purchased directly through the Brand Mint Fashion website operated by Brand Mint Private Limited.

It covers customer-requested cancellations, cancellations initiated by us, eligible product returns, replacements and refunds associated with purchases made through this online store.

Requests relating to purchases made through another independent platform may additionally be subject to that platform's applicable procedures.

Cancellation by the Customer

You may request cancellation of an order before the order has been dispatched.

To request cancellation, contact us using the official email address or telephone number shown at the end of this Policy and provide sufficient order information to identify the purchase.

Once an order has been handed over for dispatch, cancellation may no longer be operationally possible. Where applicable, the customer may instead use the return process after delivery, subject to this Policy and applicable law.

Cancellation by Brand Mint Fashion

In certain circumstances we may be unable to fulfil an order and may cancel the affected order or item.

Reasons may include unavailable inventory, inability to verify or process payment, obvious pricing or technical error, suspected fraudulent activity, incorrect product information, delivery restrictions or other circumstances that reasonably prevent fulfilment.

Where we cancel a prepaid order and payment has already been received, the amount applicable to the cancelled item or order will be refunded through the applicable refund process.

Voluntary Return Window

For eligible fashion products, a voluntary return request may be made within 7 calendar days from the date of delivery.

The 7-day voluntary return facility applies to items that satisfy all return-condition requirements in this Policy.

This voluntary store-policy period does not extinguish any longer or additional remedy that may mandatorily apply under law where goods are defective, deficient, spurious, wrong or not as advertised.

When a Product May Be Eligible for Return

Products Normally Not Eligible for Voluntary Return

A voluntary change-of-mind or fit-based return may be declined where the product cannot reasonably be returned to saleable condition because of the customer's use or handling.

Condition of Returned Products

For a voluntary return, the product should generally be returned in substantially the same condition in which it was received.

Damaged, Defective or Incorrect Products

If the product arrives damaged, contains a material defect, is incorrect or is materially different from what was ordered, please contact us as soon as reasonably possible after discovering the issue.

Photographs or other reasonable supporting information may be requested where necessary to understand and verify the issue.

Depending on the circumstances, an appropriate resolution may include replacement, return, refund or another remedy available under applicable law.

Late Delivery, Non-Delivery or Lost Shipment

Delivery estimates may be affected by courier, destination, weather, public holidays, operational disruptions or other circumstances.

If an order has not been delivered within the applicable expected period, please contact us so that the shipment can be reviewed with the relevant logistics provider.

Where applicable law requires a return or refund because goods were delivered late from the stated delivery schedule, the applicable remedy will be honoured, subject to legal exceptions such as qualifying force-majeure circumstances.

If a prepaid shipment is confirmed as lost and cannot be fulfilled through replacement, the applicable amount will be refunded.

How to Request a Return or Cancellation

Return Shipping Costs

Return Inspection

Returned products may be inspected to confirm the item received, reason for return and condition of the product.

A voluntary return may be declined where the item has been materially used, damaged by the customer, washed, altered or otherwise returned in a condition inconsistent with the voluntary-return requirements.

An inspection will not be used to deny a legitimate remedy that the customer is entitled to under mandatory applicable law.

Refund Method and Processing

Once a refund request has been accepted and any required return verification has been completed, the refund will be processed within a reasonable period in accordance with applicable law and payment-system requirements.

We normally aim to initiate an approved refund within 5 to 7 business days after approval or completion of the required return inspection.

After we initiate the refund, the time required for the amount to appear in your account may depend on your bank, card issuer, UPI provider, payment gateway or other payment-service provider.

Cash on Delivery Refunds

Where Cash on Delivery is offered and a COD order becomes eligible for a monetary refund, the original payment cannot ordinarily be reversed electronically because payment was collected in cash.

We may therefore request verified bank-account or UPI information necessary to process the approved refund electronically.

Customers should provide refund details only through the official communication channel requested by us and should never provide UPI PINs, OTPs or banking passwords.

Failed Payments and Duplicate Debits

A transaction may occasionally fail at checkout even though an amount temporarily appears to have been debited.

Failed-payment reversals are generally handled by the relevant bank, card issuer, UPI system or payment gateway in accordance with its processing rules and applicable regulatory requirements.

If you believe the same successful order was charged more than once, contact us with the relevant order and transaction information so that the matter can be reviewed.

Replacement and Exchange

Where appropriate, a customer may be offered a replacement instead of a refund, subject to the nature of the issue and availability of the relevant product or variation.

An exchange for a different size or eligible variation may be offered where stock is available and the original product satisfies the voluntary return-condition requirements.

If an agreed replacement is unavailable, another appropriate resolution, including an applicable refund, may be provided.

Discounts, Coupons and Promotional Orders

Refund calculations for promotional orders will reflect the amount actually attributable to and paid for the returned item after applicable discounts.

A coupon or promotional benefit used on a completed order does not necessarily have a cash value and may not automatically be reissued following a return unless the applicable promotion provides otherwise.

Where multiple products were sold as a bundle or promotional set, the applicable refund may account for the conditions of that bundle, provided consumer rights under applicable law remain unaffected.

Payment Disputes and Chargebacks

If you believe that a transaction is unauthorised, duplicated or otherwise disputed, you may have remedies through your bank, card issuer or payment provider in addition to contacting us.

Where an ordinary order-related issue can be resolved directly, we encourage customers to contact our support team so the transaction and order can be reviewed.

Nothing in this Policy limits any lawful chargeback or payment-dispute right available through an applicable payment system.

Mandatory Consumer Rights

Brand Mint Fashion does not intend this Policy to exclude remedies that a consumer is mandatorily entitled to under applicable Indian law.

In particular, where applicable law requires goods to be taken back, replaced or refunded because they are defective, deficient, spurious, wrong, materially different from what was advertised or agreed, or otherwise legally non-compliant, the applicable statutory requirements will prevail over a conflicting voluntary-return restriction in this Policy.

Cancellation, Refund and Grievance Contact

For a cancellation, return, refund or order-related grievance, contact Brand Mint Fashion through the official business details below.