From our store to your doorstep.

Shipping Coverage

Brand Mint Fashion accepts orders for delivery to locations supported by our available courier and logistics partners.

Serviceability can vary by postal code, destination, shipment type and courier network. An order can only be delivered where a suitable logistics service is available for the provided shipping address.

If an address becomes non-serviceable after an order has been placed, we may contact the customer to discuss available alternatives or cancel the affected order and process any applicable refund.

Order Processing

Once an order is successfully received, it may pass through payment verification, stock confirmation, picking, quality checks, packing and shipment preparation before dispatch.

Processing time can vary depending on the order, availability of products, payment verification, public holidays, operational conditions or other fulfilment requirements.

Orders containing multiple products, sizes or variations may require additional fulfilment coordination.

Dispatch

An order is treated as dispatched when the relevant parcel has been handed over to a courier or logistics provider for onward movement.

Where available, tracking details may be generated after dispatch and made accessible through our order system, customer account, email, SMS or another supported communication channel.

Dispatch schedules may be affected by weekends, public holidays, courier cut-off times, inventory verification or operational circumstances.

Estimated Delivery

Delivery estimates displayed during checkout, communicated with an order or provided through tracking are estimates rather than guarantees unless expressly stated otherwise.

Actual delivery time may depend on:

• Destination and postal code.
• Courier network availability.
• Distance from the dispatch location.
• Local delivery conditions.
• Weekends and public holidays.
• Weather or transport disruption.
• Regulatory or government restrictions.
• Events outside the reasonable control of Brand Mint Private Limited or the courier.

Where we become aware of a material fulfilment issue affecting an order, reasonable efforts may be made to provide relevant information to the customer.

Shipping and Delivery Charges

Any shipping, delivery, postage, handling or similar charge payable by a customer will be disclosed through the website or checkout process as applicable to the order.

The charge may depend on factors such as order value, delivery location, shipment weight, available courier service or promotional shipping arrangements.

Where the website offers free shipping subject to specific conditions, those conditions must be satisfied for the applicable order.

Order Tracking

Customers may access available order-status information through our dedicated Order Tracking facility.

Tracking events are generally provided by the relevant logistics or fulfilment system and may not update instantly after each physical movement of a shipment.

Temporary gaps between tracking scans do not necessarily mean that a parcel has stopped moving.

Customers can use our tracking page at: /order-tracking/

Shipping Address and Contact Details

Customers are responsible for providing a complete and accurate shipping address, postal code and working contact details when placing an order.

Before completing checkout, customers should confirm:

• Recipient name.
• House, building, street or locality details.
• City, district and state.
• Correct postal code.
• Working mobile or contact number.

Address changes requested after an order has entered fulfilment or courier processing may not be possible.

Delivery Attempts

The courier may contact the recipient or attempt delivery according to its operational procedures.

If a recipient is unavailable, the courier may make another attempt, provide instructions, contact the customer or mark the shipment for return depending on its delivery process.

Customers should monitor available courier communication and tracking information after dispatch.

Delivery Delays

Although we aim to facilitate timely fulfilment, some delays may occur after dispatch because delivery is dependent on logistics networks and conditions beyond our direct control.

Possible reasons include severe weather, transport disruption, local restrictions, natural events, courier congestion, festivals, public holidays, technical outages or exceptional demand.

Where a shipment appears significantly delayed, customers may contact us with the relevant order details so available shipment information can be reviewed.

Split and Partial Shipments

An order containing multiple products may, where operationally necessary, be divided into more than one parcel or shipment.

In such circumstances, different parcels may arrive separately and may have different tracking references.

Receipt of one parcel does not necessarily mean that another parcel forming part of the same order has been cancelled.

Damaged or Tampered Parcels

If a parcel appears visibly damaged, opened or materially tampered with at the time of delivery, customers should take reasonable care when accepting and opening it.

If the product inside is missing, incorrect, damaged or defective, contact us promptly using the customer-support information available on this website.

We may reasonably request the order number, photographs of the packaging, shipping label and product, or other information necessary to review the issue.

Any available consumer remedy will be determined in accordance with the circumstances, our applicable returns/refund policy and mandatory rights under Indian law.

Undeliverable and Returned Shipments

A shipment may be returned to us by the courier where delivery cannot be completed.

This may happen because of:

• Incorrect or incomplete shipping address.
• Incorrect postal code.
• Recipient being repeatedly unavailable.
• Recipient refusing delivery.
• Courier being unable to contact the recipient.
• Destination becoming non-serviceable.

Once a returned shipment is received and reviewed, the appropriate next step may include refund, cancellation or another available resolution according to the circumstances and applicable customer policies.

Shipments That Appear Lost

If tracking shows no meaningful movement for an unusual period or the courier reports that a shipment cannot be located, customers may contact us for assistance.

We may review the shipment information or raise an enquiry with the relevant logistics provider.

If a shipment is confirmed as lost before delivery, the customer will be offered the appropriate resolution available under the circumstances, such as refund or other lawful remedy.

Cancellation Before Shipment

A customer may request cancellation subject to the order stage and our Refund & Cancellation Policy.

Once the order has been handed to the courier or has reached a stage where dispatch cannot reasonably be stopped, cancellation before delivery may no longer be operationally possible.

This does not affect any statutory right or remedy available under applicable consumer law.

Delivery Confirmation and Responsibility

Delivery status may be recorded through the courier's delivery systems, including delivery scans, recipient confirmation or other lawful proof-of-delivery mechanisms.

Where a shipment is marked delivered but the customer reports that it has not been received, the customer should contact us promptly so available courier records can be reviewed.

Nothing in this Policy transfers to the consumer any risk or responsibility in a manner prohibited by applicable Indian consumer law.

Shipping Support and Grievances

If you require assistance regarding dispatch, tracking, delivery, damaged shipment or an undeliverable order, contact Brand Mint Fashion using the details provided below.

Please include your relevant order information so the shipment can be identified and reviewed.

Consumer complaints and grievances will be handled through our applicable grievance redressal process and in accordance with applicable Indian e-commerce and consumer protection requirements.