A clear path when something needs to come back.

Scope of This Return Policy

This Return Policy applies to eligible products purchased directly through the Brand Mint Fashion website operated by Brand Mint Private Limited.

Our women's fashion catalogue includes Saree, Kurta Set, Short Kurtis, Tshirt and Cord Sets, together with available colours, sizes and variations displayed on individual product pages.

This Policy should be read together with our Refund & Cancellation Policy, Shipping Policy, Terms & Conditions and applicable product information.

Return Request Window

For eligible voluntary returns relating to size, fit or change of preference, a return request should be submitted within 7 calendar days from the recorded delivery date.

The request should contain enough order information for us to identify the purchase and determine whether the product qualifies for return.

When a Product May Be Eligible for Return

Subject to the conditions of this Policy, a return request may be considered where:

• An eligible product does not fit as expected.
• The customer selected an eligible size or variation but wishes to return it.
• A different product was delivered.
• A different size or variation was supplied.
• The product arrived damaged.
• The product appears defective.
• The delivered product is materially inconsistent with its description.
• A component of a multi-piece product is missing.

Product Condition for Voluntary Returns

Where a return is requested because of size, fit, preference or another voluntary reason, the returned product should normally:

• Be unused.
• Be unworn except for a reasonable fit check.
• Be unwashed.
• Be unaltered and unstitched after delivery.
• Have original product tags attached where originally supplied.
• Be free from stains, makeup, perfume, body odour or other signs of use.
• Include all components, accessories and items supplied with the product.
• Be packed reasonably to prevent damage during return transit.

Size and Fit Returns

Sizes and fits can vary across fashion styles, fabrics, cuts and manufacturers. Customers should review the size and variation information displayed on the product page before ordering.

An eligible product returned because of size or fit must satisfy the applicable 7-day return window and product-condition requirements.

Trying a garment on briefly for the purpose of checking fit does not by itself make the item used, provided the item remains otherwise in returnable condition.

Wrong Product, Size or Variation Delivered

If you receive a product, colour, size or variation different from the accepted order, please contact us promptly.

We may request the order number and photographs showing the delivered product, product tags, shipping label and packaging to verify the discrepancy.

Once verified, an appropriate remedy may include return, replacement or refund according to availability, circumstances and applicable law.

Damaged or Defective Product

If a product arrives damaged or appears defective, contact us as soon as reasonably possible after discovering the issue.

Reporting visible transit damage promptly, preferably within 48 hours of delivery, helps us review courier and packaging information.

We may ask for photographs or other reasonable evidence required to understand the issue.

Multi-Piece and Set Products

Kurta Sets and Cord Sets may contain more than one component. A voluntary return must include the complete set originally delivered.

For example, where a product includes a kurta, bottom and dupatta, all included pieces should be returned together unless the issue relates to an individual missing or defective component and we instruct otherwise.

A partial voluntary return of one component from a complete set may be declined where the product was sold and priced as one set.

Product Images and Colour Variation

We aim to display product colours and details accurately. However, minor visual variation may arise because of photography, lighting, fabric, screen calibration and device display settings.

A minor screen-to-product shade difference alone may not necessarily mean the item is defective.

Where the supplied colour, design or product is materially different from what was ordered or advertised, the issue will be reviewed separately under the applicable return and consumer-rights provisions.

When a Voluntary Return May Be Declined

A size, fit, preference or other voluntary return may be declined where:

• The return request is outside the applicable return period.
• The garment has clearly been worn or used.
• The product has been washed.
• The garment has been altered, tailored or stitched after delivery.
• Tags have been removed or materially damaged.
• The item contains stains, perfume, makeup, body odour or customer-caused damage.
• Components of a set are missing.
• An item was expressly identified before purchase as non-returnable for a lawful reason.

These conditions apply to voluntary returns and will not be relied upon to unlawfully deny a remedy for defective, wrong or materially misdescribed products.

Sale and Discounted Products

A discounted price does not automatically make an item non-returnable.

Unless a lawful product-specific condition shown before purchase states otherwise, eligible sale items may be considered under this Return Policy.

Any final-sale or non-returnable designation applies only to voluntary returns to the extent permitted by law and does not eliminate mandatory remedies relating to genuine defects, wrong goods or material misdescription.

How to Request a Return

Contact Brand Mint Fashion through the customer-support details shown on this website.

Please provide:

• Order number.
• Customer name associated with the order.
• Registered email address or mobile number.
• Product being returned.
• Reason for requesting the return.
• Supporting photographs where relevant.

Do not send a return parcel to any address until the appropriate return instructions have been communicated.

Photographs and Supporting Information

For complaints involving a damaged, defective, incorrect or incomplete product, photographs may help us verify the issue efficiently.

Depending on the circumstances, we may ask for images of:

• The complete product.
• The specific defect or damage.
• Product labels or tags.
• Outer packaging.
• Courier or shipping label.

Evidence requirements will be kept reasonably related to the issue being reviewed.

Return Shipping

Return arrangements depend on the reason for the return and available logistics service.

Where the return is caused by our verified error, such as delivery of an incorrect item, or a verified issue for which we are responsible, applicable return instructions will be provided.

For eligible customer-choice returns such as size or fit, available pickup or return-shipping arrangements and any lawful applicable charge will be communicated before the return is completed.

No return-shipping condition is intended to impose a cost prohibited by mandatory consumer law.

Inspection of Returned Products

Once an item reaches the applicable return location, it may be inspected to verify:

• Product identity.
• Return reason.
• Tags and labels.
• Product condition.
• Whether all set components are included.
• Damage or defect reported by the customer.

Inspection requirements for a voluntary return are different from assessment of a genuine defect or statutory consumer claim.

Return Approval or Rejection

After review, an eligible return will be approved and processed according to the appropriate resolution.

If a voluntary return does not satisfy the disclosed return conditions, we may explain why it cannot be accepted.

A return will not be rejected solely on the basis of a store condition where applicable Indian law requires a consumer remedy.

Exchange and Replacement

Where another size, colour or replacement item is available, we may offer an exchange or replacement where appropriate.

Exchanges remain subject to current inventory and cannot be guaranteed until the relevant product or variation is confirmed as available.

If a suitable replacement is unavailable, an eligible return may instead proceed through the applicable refund process.

Refund After an Approved Return

When an eligible returned product is approved for refund, the refund will be handled in accordance with our Refund & Cancellation Policy.

Where technically available, approved monetary refunds will ordinarily be returned through the original payment method.

The time required for the amount to appear after initiation may depend on the customer's bank, UPI provider, card network or payment gateway.

Statutory Consumer Rights

This Policy describes Brand Mint Fashion's operational return process. It does not exclude, waive or restrict rights or remedies that cannot lawfully be excluded under Indian consumer law.

In particular, customer-choice conditions such as a voluntary return period are distinct from legal remedies that may arise where goods are defective, incorrect, deficient, spurious or materially inconsistent with the characteristics represented or agreed.

Return Support and Grievances

If you have a question regarding return eligibility, return inspection, a wrong or damaged product, or an unresolved return request, contact us using the details below.

Please provide the relevant order information so your request can be identified and reviewed.

Consumer grievances will be handled in accordance with applicable Indian e-commerce and consumer protection requirements.