Returns made clear and simple.

Scope of This Policy

This Policy applies to eligible products purchased directly through the Brand Mint Fashion website operated by Brand Mint Private Limited.

Our current fashion catalogue includes Saree, Kurta Set, Short Kurtis, Tshirt and Cord Sets, including available sizes, colours and variations.

This Policy should be read together with our Terms & Conditions, Shipping Policy, Privacy Policy and product-specific information displayed on the website.

Cancellation Before Dispatch

Customers may request cancellation of an eligible order before it has been dispatched or reached a fulfilment stage where shipment can no longer reasonably be stopped.

We do not charge a customer cancellation fee where an eligible order is successfully cancelled before dispatch.

If payment has already been collected, the refundable amount will be processed back through the applicable payment method or another lawful refund mechanism.

Cancellation After Dispatch

Once an order has been handed to a courier or has otherwise entered shipment processing, cancellation before delivery may no longer be operationally possible.

If the order is subsequently delivered, any eligible return must be handled through the return procedure described in this Policy.

Refusing delivery without first contacting us may result in the shipment being returned to origin. Refund handling for such shipments will depend on the circumstances of the order and applicable law.

Eligible Return Requests

For eligible customer-choice returns, a return request should be submitted within 7 calendar days from the recorded delivery date.

A return may be considered where:

• An eligible product does not fit as expected.
• An eligible size or variation was ordered but the customer wishes to return it.
• The wrong product was delivered.
• The wrong size or variation was supplied.
• The item arrived damaged or defective.
• The delivered product is materially different from its description or order.

The 7-day voluntary return window does not limit remedies that a customer may have under applicable law for defective, incorrect or materially misrepresented goods.

Condition Required for Customer-Choice Returns

Where a return is requested because of size, fit, preference or another customer-choice reason, the product must generally:

• Be unused and unworn.
• Be unwashed.
• Be unaltered.
• Be free from perfume, makeup, stains, body odour or other signs of use.
• Have original tags and labels attached where supplied.
• Include accessories, components and free items originally supplied as part of the product.
• Be reasonably packed to prevent damage during return transit.

Size and Fit Returns

Fashion sizing may vary between styles, cuts, fabrics or manufacturers. Customers should review the product page and available size information before ordering.

Where a product is eligible for a size or fit return, the request must be made within the applicable return window and the item must satisfy the customer-choice condition requirements stated in this Policy.

Availability of another size is not guaranteed. If an exchange option is not available, an eligible return may instead be processed for refund.

Wrong Product or Variation Delivered

If the product, size, colour or variation delivered does not match the accepted order, contact us promptly with your order details.

We may request photographs showing the received product, tags, packaging and shipping label to help verify the issue.

Once verified, an appropriate remedy may include replacement, return and refund or another solution permitted by applicable law and available under the circumstances.

Damaged or Defective Products

Customers are encouraged to inspect the product reasonably soon after delivery.

If an item arrives damaged or appears defective, please inform us as soon as reasonably possible. Reporting visible delivery damage within 48 hours helps us investigate courier or packaging issues efficiently.

The 48-hour reporting recommendation does not remove any mandatory remedy that remains available under applicable consumer law.

Depending on the issue, we may request:

• Order number.
• Photographs of the product.
• Images of damaged packaging.
• Photograph of the shipping label.
• Any other information reasonably necessary to verify the complaint.

Missing Product or Missing Components

If an order arrives with an item or an included component missing, contact us promptly with the order details and available evidence.

Where an order has been split into multiple shipments, customers should first check whether another parcel remains in transit.

Once a genuine shortage is verified, an appropriate replacement or refund will be arranged according to availability and applicable law.

When a Customer-Choice Return May Be Declined

A voluntary change-of-mind, size or preference return may be declined where:

• The applicable return period has expired.
• The item has been worn or used beyond what is reasonably necessary to inspect it.
• The product has been washed.
• The product has been altered, stitched or customised after delivery.
• Original tags have been intentionally removed.
• The item has customer-caused damage, stains, perfume, makeup or other signs of use.
• Required components supplied with the item have not been returned.
• A product was expressly disclosed before purchase as non-returnable for a lawful reason.

How to Request a Return

Contact Brand Mint Fashion using the customer-support details shown on this website and provide:

• Your order number.
• Name associated with the order.
• Registered email or mobile number.
• Product for which the return is requested.
• Reason for the request.
• Supporting photographs where the issue relates to damage, defect, incorrect product or missing components.

Please do not send a product to an address without first receiving the applicable return instructions.

Return Shipping

Where a return is required because Brand Mint Fashion supplied an incorrect product or a verified product is defective or damaged due to circumstances for which we are responsible, reasonable return arrangements will be communicated to the customer.

For eligible change-of-mind, size or fit returns, return-shipping arrangements or applicable charges may depend on the service available for the customer's location and will be communicated before the return is completed.

No return-shipping condition in this Policy is intended to shift a cost to the consumer where doing so would conflict with mandatory consumer law.

Return Inspection

Returned products may be inspected after receipt to confirm the item, condition, tags, accessories and stated reason for the return.

An inspection is intended to determine whether the return satisfies the applicable policy conditions.

An inspection cannot be used to deny a valid legal remedy merely because the product was opened or reasonably examined where such examination was necessary to identify a defect or discrepancy.

Refund Processing

Once a refund is approved, Brand Mint Private Limited will ordinarily initiate the refund within 5–7 business days, subject to any shorter period required by applicable law.

The amount will generally be returned to the original payment method where technically available.

After the refund is initiated, the time taken for the amount to appear in the customer's account may depend on the relevant bank, card network, UPI provider or payment gateway.

Customers will not be intentionally required to accept store credit instead of a monetary refund where applicable law requires repayment of money.

Payment Debited but Order Failed

Sometimes a payment may be debited while an order does not successfully complete because of a payment gateway, bank or network interruption.

Such transactions may be automatically reversed by the payment provider or bank.

If a debit remains unresolved, customers should contact us with the transaction reference and relevant payment information so the transaction status can be reviewed.

Where we confirm receipt of money for an order that was not successfully created and no amount is legitimately payable, the appropriate refund will be initiated.

Duplicate Payment

If the same successful order is charged more than once because of a verified duplicate payment, the excess amount will be refunded after the duplicate transaction is confirmed.

Customers should provide the relevant transaction references where available to assist verification.

Return to Origin and Undeliverable Orders

A courier may return an order to origin where delivery cannot be completed because of an incorrect address, incorrect postal code, customer unavailability, inability to contact the recipient, refused delivery or another delivery-related reason.

Once the parcel is returned and its status is verified, the order may be cancelled and any eligible refund processed according to the circumstances.

Where non-delivery resulted from information supplied incorrectly by the customer, actual non-refundable logistics costs may be considered only where permitted by law and clearly applicable to the transaction.

Sale, Discounted and Promotional Products

A product being sold at a discount does not by itself remove statutory consumer rights.

Eligible sale products may be returned in accordance with the conditions displayed at the time of purchase and this Policy.

If a product is expressly marked as final sale or non-returnable for a lawful reason, voluntary change-of-mind returns may not be available.

However, such a label does not remove any remedy required by law where the product is defective, incorrect or materially inconsistent with its description.

Statutory Consumer Rights

This Policy provides our operational process for cancellations, returns and refunds. It does not exclude, restrict or replace mandatory rights available under applicable Indian consumer law.

Where goods are defective, materially inconsistent with their description, incorrect, deficient or otherwise give rise to a statutory remedy, the customer may remain entitled to an appropriate remedy irrespective of a voluntary return condition contained in this Policy.

Refund and Cancellation Grievances

If you believe a cancellation, return or refund request has not been handled correctly, contact us using the details below and provide the relevant order information.

Consumer complaints will be handled through the applicable grievance-redressal mechanism in accordance with Indian e-commerce and consumer protection requirements.

Nothing in this process prevents a consumer from using any competent consumer dispute-redressal mechanism or other remedy available under law.