Clear terms for shopping with us.

About Brand Mint Fashion

Brand Mint Fashion is the online women's fashion retail identity operated by Brand Mint Private Limited.

Our current product catalogue includes Saree, Kurta Set, Short Kurtis, Tshirt and Cord Sets, together with available sizes, colours, designs and variations displayed on individual product pages.

Acceptance of These Terms

By using this website or placing an order, you confirm that you have read and understood these Terms & Conditions and agree to be bound by them together with the policies referenced on this website.

If you do not agree with these Terms, you should not place an order or continue to use website features that require acceptance of them.

Eligibility and Customer Accounts

You must be legally competent to enter into a contract under applicable Indian law or use the website under the supervision and authority of a person legally competent to contract.

When creating or using an account, you are responsible for providing accurate and current information and for maintaining the confidentiality of your account credentials.

• You should not share passwords, OTPs or authentication credentials with unauthorised persons.
• You are responsible for updating inaccurate contact, billing or delivery information.
• You should notify us if you reasonably believe your account has been accessed without authorisation.

Product Information

We aim to display product names, descriptions, materials, available variants, sizes, colours, prices and other relevant information as accurately as reasonably possible.

Product availability may change without prior notice because inventory may be updated as orders are processed.

Customers should review the full product page, available variations and applicable product information before completing a purchase.

Product Images, Colours and Sizing

Images and colours

Product images are intended to represent the item offered for sale. Minor differences in colour appearance may occur because of lighting, photography, screen calibration, device display settings or natural variation in fabrics and materials.

This does not affect a customer's rights where a product is materially different from the description, defective, incorrect or otherwise subject to a remedy under applicable law.

Sizes and fit

Customers should review available size information before ordering. Fit may differ between designs, cuts, materials or manufacturers. Where measurements are provided, they should be used as a guide when selecting a size.

Fashion embellishments

Sarees, kurta sets and other fashion products may include embroidery, prints, zari, decorative elements or other detailing. Minor variations that naturally arise from manufacturing, finishing or textile processes may occur where they do not materially alter the product.

Prices, Taxes and Charges

Product prices displayed on the website are shown in Indian Rupees unless expressly stated otherwise.

Applicable taxes, delivery charges, discounts or other charges will be displayed or calculated as required during the shopping or checkout process.

The final amount displayed for payment at checkout represents the amount payable for that transaction, subject to successful processing and order acceptance.

Orders and Order Acceptance

Adding a product to the cart does not reserve inventory. An order is placed when the checkout process is completed and the order is submitted through the website.

An automated order acknowledgement confirms receipt of the order request. It does not by itself guarantee that every item can be fulfilled.

We may be unable to accept or fulfil an order where, for example:

• The item becomes unavailable.
• Payment fails or cannot be verified.
• The delivery address cannot reasonably be serviced.
• The order contains an obvious technical or pricing error.
• The transaction is reasonably identified as fraudulent or unauthorised.
• Fulfilment would violate applicable law or regulatory requirements.

Where an order paid by the customer cannot be fulfilled and is cancelled by us, the applicable amount will be processed for refund in accordance with our policies and applicable law.

Payments

Available payment methods are displayed during checkout and may include payment options processed by banks, UPI services, payment gateways or other authorised payment providers.

Payment approval is subject to authentication, authorisation and processing by the relevant bank or payment service provider.

Brand Mint Fashion does not ask customers to disclose confidential banking credentials such as their UPI PIN, ATM PIN or card CVV directly to our customer-support team.

If payment is debited but an order does not successfully complete, resolution or reversal may depend on the relevant payment provider, bank and transaction status.

Order Cancellation

Customer-requested cancellations are governed by our Refund & Cancellation Policy and depend on the stage reached by the order.

A cancellation request may not be possible once an order has already entered a stage at which shipment or fulfilment cannot reasonably be stopped.

If we cancel an accepted order because the item cannot be supplied or for another reason arising on our side, any payment due back to the customer will be processed in accordance with applicable law and our refund procedure.

Shipping and Delivery

Orders are shipped in accordance with our Shipping Policy and the delivery options available for the customer's location.

Delivery estimates are indicative and may be affected by courier operations, destination, weather, public holidays, transport disruptions, regulatory restrictions or circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and contact information.

Where delivery cannot be completed because of incorrect address information, repeated unavailability of the recipient or another customer-side issue, further delivery or return handling may be subject to our Shipping and Refund policies.

Returns, Replacement and Refunds

Eligibility, procedure and applicable conditions for returns, replacements and refunds are stated in our relevant policy pages and must be read together with these Terms.

Depending on the nature of the request, customers may be required to provide information reasonably necessary to verify the order and condition of the product.

Products returned under an applicable customer-choice return policy may be required to remain unused, unworn, unwashed and in appropriate original condition with tags, accessories or packaging, subject always to mandatory consumer rights.

Refunds approved by us are processed through the applicable payment method or other lawful refund mechanism. The time for the amount to reflect may additionally depend upon the bank or payment provider.

Wrong, Damaged or Defective Products

If you receive a product that is materially different from the product ordered, defective, damaged when delivered or otherwise gives rise to a remedy under applicable law, contact us through the customer-support details provided on the website.

We may request reasonable order information, photographs or other evidence needed to assess the issue and determine the appropriate resolution.

Nothing in these Terms limits any mandatory consumer remedy arising under applicable law for defective goods, deficient service, misrepresentation or unfair trade practice.

Acceptable Use of the Website

You may use the website only for lawful personal shopping and other legitimate purposes.

You must not:

• Attempt to gain unauthorised access to the website, customer accounts, servers or related systems.
• Introduce malicious code, malware or other harmful technology.
• Interfere with the security or normal operation of the website.
• Use false identities or payment information to place fraudulent orders.
• Use automated systems to overload, disrupt or improperly extract content from the site.
• Use website content for unlawful, misleading or infringing purposes.

Intellectual Property

The Brand Mint Fashion name, website design, branding, logos, text, graphics, layout and other content owned by or licensed to us are protected by applicable intellectual-property laws.

Website content may not be reproduced, republished, commercially exploited, modified or distributed without permission where such permission is legally required.

Product names, trademarks or imagery belonging to third parties remain the property of their respective rights holders.

Third-Party Services and Links

The website may use or link to third-party payment providers, logistics services, communication services, maps, social platforms or other external services.

Third-party services may be subject to their own terms, privacy practices and operating conditions. We are not responsible for independent third-party websites or services beyond obligations imposed upon us by applicable law.

Reviews, Feedback and Customer Content

Where our website allows reviews, ratings, comments or other customer submissions, such content must be genuine, lawful and relevant to the product or shopping experience.

Content must not be abusive, fraudulent, defamatory, obscene, misleading, infringing, discriminatory or otherwise unlawful.

We may moderate or remove customer-submitted content where reasonably necessary to comply with law, protect users or enforce these Terms.

Fraud Prevention and Security

We may use reasonable measures to verify orders, transactions or account activity where necessary for fraud prevention, payment security or protection of customers and our business.

An order may be paused or cancelled where there are reasonable grounds to believe that payment is unauthorised, fraudulent or otherwise unlawful, subject to applicable law.

Limitation of Liability

To the extent permitted by applicable law, Brand Mint Private Limited will not be liable for indirect, incidental or consequential loss arising solely from circumstances outside our reasonable control.

We do not guarantee uninterrupted availability of the website because maintenance, technical failures, internet disruption or third-party systems may temporarily affect access.

Events Beyond Reasonable Control

Performance may be delayed or affected by events outside reasonable control, including natural disasters, severe weather, public emergencies, transport disruption, strikes, government restrictions, telecommunications failures, widespread technical outages or similar events.

Where such circumstances affect an order, reasonable efforts will be made to manage the situation and communicate material changes where practicable.

Governing Law and Dispute Resolution

These Terms & Conditions are governed by applicable laws of India.

The parties should first attempt to resolve disputes or complaints through our customer grievance mechanism where appropriate.

Subject to applicable law, contractual disputes may be dealt with by courts having lawful jurisdiction in relation to the registered office of Brand Mint Private Limited.

This clause does not restrict a consumer from approaching a Consumer Commission, competent authority or other forum available under applicable consumer-protection law.

Consumer Complaints and Grievances

Customers may contact us regarding an order, product, payment, delivery, refund or other concern using the contact details published on this website.

Consumer grievances will be handled in accordance with applicable Indian e-commerce and consumer-protection requirements. Where the Consumer Protection (E-Commerce) Rules apply, consumer complaints will be acknowledged within the legally prescribed period and processed through the applicable grievance-redressal mechanism.

When contacting us regarding an existing order, customers should provide their relevant order information so the matter can be identified and reviewed.

Changes to These Terms

We may update these Terms & Conditions to reflect changes to our services, website, policies, technology or applicable legal requirements.

Updated Terms may be published on this page with a revised update date. Changes will apply prospectively as required by applicable law and will not remove rights that have already accrued to a customer under a completed transaction or mandatory law.